1. Customer makes an appointment online

Customers can schedule a service appointment on their dealership’s website through UpdatePromise’s Appointment Widget.

Appointment Widget: Financing banner (customer-facing)

• Fixed to the bottom navigation bar and opens Sunbit’s iframed pre-qualification form once the customer accepts the disclaimers.
• Appears for any service total since customers often visit the dealership for unknown issues, making it difficult to determine the total cost upfront.
• Customizable and can be displayed or hidden in UpdatePromise settings.

screens from appointment widget

Screen mockups demonstrating how customers pre-qualify for financing as they are booking an appointment through their dealership’s website.

2. Service advisor offers financing during the customer’s appointment

Service Advisors on the service drive use their work tablets to review customer appointment and vehicle details through UpdatePromise’s Vehicle Check-in platform.

FULL SCREEN FOR VEHICLE CHECK-IN

Full screen mockup of financing-related content that service advisors see as they are checking in a vehicle for a customer’s auto service appointment.

Vehicle Check-in: Service packages (dealership-facing)

• Estimated monthly payments are displayed on service packages, which are a common reason for customer visits.
• Affordable service package options can increase a customer’s lifetime value by 50% (Modera, 2021).
• Financing provides an opportunity to upgrade to the most comprehensive service package, allowing customers to maximize cost savings and take advantage of complimentary extras.

CLOSE-UP OF A SERVICE PACKAGE

Close-up of a service package displaying the estimated monthly payment with financing during UpdatePromise’s Vehicle Check-in.

Vehicle Check-in: Financing banner (dealership-facing)

• The financing content and call-to-action on a banner below the service total updates in real-time based on the customer’s financing status.
• To preserve financial privacy and prevent misleading expectations, the banner is hidden if the customer is declined from financing or the service total doesn’t meet the $60.00 minimum.

Banners on vehicle check-in

This image shows a close-up of different banners that displays on UpdatePromise’s Vehicle Check-in platform. The content changes depending on the customer’s financing status.

3a. Customer makes a mobile payment

Customers use UpdatePromise’s Glovebox app to manage auto service appointments and payments. During checkout, the app shows financing as an available payment option.

• Customers often don't decide to finance until they see the final service total on the bill.
• Late adopters can still pre-qualify for financing at checkout.
• The content and workflow adapts based on the customer's financing status.

Step 1: The customer fills out a pre-qualification form in Glovebox.

Pre-qualification Screens

The left screen shows a text message containing a link to Sunbit’s pre-qualification form. The right screen shows the form iframed in Glovebox.

Step 2: The customer gets application results in less than 2 minutes.

Approved and declined screens

The left screen shows a successful pre-qualification with an approved amount, while the right screen shows a declined application

Step 3: The customer selects financing as their payment option when it's time to pay.

Checkout screens

The left screen shows a text message notifying the customer that their vehicle is ready for pickup with a link to make a mobile payment. The middle screen shows the payment summary and a button to proceed with payment. The right screen shows the bill and the option to use  financing as a payment option.

Step 4: Sunbit contacts the customer with next steps.

Payment confirmation screen

This screen shows a confirmation message with the next steps and includes a receipt, showing financing as the selected payment option.

Late adoption: A customer who hasn’t applied for financing still has the option to do so during checkout.

Pre-Qualify at Checkout Screens

The left screen shows the Payment Information page, where customers can choose to pay with a credit card or apply for financing. Selecting "Get Pre-Qualified" sends them to Sunbit’s form (shown on the right) where they experience a flow that includes both pre-qualification and checkout.

3b. Customer pays at the dealership

Cashiers use UpdatePromise’s Payments Portal to accept payment from customers who prefer to pay in-person at the dealership, are purchasing parts over the counter, or would like to make a split payment.

Traditionally, Sunbit provides dealerships with a tablet preloaded with its native app which customers use to apply for financing and complete checkout. Once the transaction is completed, the cashier marks it as paid in the Dealership Management System (DMS), and Sunbit processes the funding.

Sunbit requested that this existing flow remain unchanged but was open to offering checkout through the UpdatePromise's Glovebox app as a secondary, catch-all solution.

Step 1: Cashier selects “Financing” as the payment option.

full screen For payments portal

This screen shows the Payment Portal in UpdatePromise. A cashier is selecting “Financing” as the payment option on an invoice, which opens the side panel to the right.

Step 2: Customer completes the checkout with financing

Checkout with Sunbit Tablet (preferred): The customer uses the Sunbit’s Tablet at the counter to complete checkout with financing, then the cashier manually enters the financed amount.

SIDE PANEL: CHECKOUT WITH SUNBIT TABLET

The left image shows the cashier entering a Financed Amount in the side panel, then selecting “Mark as Paid” to record the transaction. The right image shows a confirmation message, next steps, and remaining balance.

Checkout with Glovebox: The cashier sends a payment link to the customer to complete checkout with financing in Glovebox. Once the transaction is completed, the cashier receives a confirmation notification.

SIDE PANEL: SEND FINANCE LINK

In the left image, the cashier selects the “Send Finance Link” button, which opens the Terms and Conditions dialog in the middle image. The cashier selects “Yes,” which sends a text or email message to the customer with an invitation to pay in Glovebox (right image).

PAYMENT NOTIFICATION

A notification alert on the Payments Portal confirming that the customer has successfully completed checkout with financing in Glovebox.

Step 3: Financed transactions are reflected on the Payments page.

FULL SCREEN FOR PAYMENTS: TRANSACTION COMPLETED

This screen displays the Payments Portal in UpdatePromise. The last transaction line indicates a payment was made with financing.

4. Accounting reconciles the financed transaction

Accountants can export a reconciliation report from UpdatePromise. With Sunbit integrated, the report includes details on financed transactions and their payment methods.

RECONCILIATION REPORT

The reconciliation report displays all transactions made at the dealership within a selected time period. The first two lines highlight financed transactions and their associated payment methods.